DoubleTree by Hilton Surabaya

Double Tree by Hilton is a brand name. people stay there for their value and status. we stayed there in a total of 4 segments. this was our first segment and 2nd time stay in total. we got an upgrade to a corner room which was more spacious than others, however it came with a twist. read "What didnt you like" for details.

Exceptional Service During My Stay I would like to extend my heartfelt thanks to the team at DoubleTree by Hilton for making my recent stay from 4 May to 7 May, and again on 8 May to 9 May 2025, truly enjoyable. A special mention goes to Ms. Miranda, whose exceptional attentiveness and professionalism stood out from the very beginning. From handling my team reservation with care to ensuring a smooth check-in and check-out process, she consistently went above and beyond to make me feel welcome and well taken care of. Her warm demeanor and dedication in replying to every messages to excellent service truly made a difference in my experience. Thank you once again to the entire team. Highly recommended to stay at Double Tree by Hilton when ever in Surabaya. Warm regards, Amelia J

Location and staff! they're never without a smile, and many of the surabayans i met are all so polite and gentle. we got a high floor no smoking, with a lovely view of the mountain & TP mall. i would stay again next time i visit surabaya. it's right in city centre yet quiet, although we do hear some neighbouring chants/prayers (?) in the day. hotel well kept, and lovely. loads of convenience stores, eateries on the same street, feel safe and clean. it's car free day on sunday mornings! they do aerobics on the street. toiletries were all labelled crabtree & evelyn. free shuttle to and fro TP mall

1. The professionalism of the staff from the security, front desk, house keeping, The Koffee and those who managed the shuttle service to Tunjungan Plaza. 2. Location, in the heart of the lively of Tunjungan Street (perfect for Saturday night), an experience to try! Easy walk to TP (though shuttle is available). Grab, Taxi are also easily available. 3. The whatsapp communication with the hotel for anything! 4. the shuttle service to Tunjungan Plaza from the hotel 5. gotta love the cookies! 6. The TV channels, good iron and board, wifi 7. Spacious comfortable room!

The hotel was everything one would expect in a Hilton. Excellent and friendly reception, excellent dining facilities and a different buffet every night. Gym facilities were comprehensive and the pool area was ideal on a hot day. I enjoyed the hospitality of the executive lounge and my compliments to Max who hosted me and other guests there.