DoubleTree by Hilton Surabaya
What Guests Say
Location, branding, room and the upgrade provided to us when we faced a situation.
Arshan
February 2023
We did the sunrise tour of Mount Bromo and because this involves missing a night's sleep we needed a hotel to rest up in after the trip. This hotel proved to be a good choice. It was restful and comfortable - we could return to a long, slow shower and crash out in a big, soft bed with white cotton sheets and get a very good meal at the excellent dining room. I would like to recommend the dining room staff who were very nice - Yusuf and Anis in particular.
Anthony
August 2023
Everything! Everyone in the hotel are welcoming, courteous, efficient and super-friendly. Rooms are super-comfortable and the bed is among the best I’ve ever slept on. Views from the room are also incredible. Appreciate that they listened to my feedback at the end of my stay, which is an excellent gesture that I matter. Amazing property!
Ishak
June 2023
There are several factors that would be my consideration that this hotel was one of the best hotel in Surabaya. The first of course the Location, located in Jalan Tunjungan as the most famous street in central Surabaya which have a background history. Secondly the comfortable of the hotel which and excellent service just make me to consider as the hotel in town. Lastly, the breakfast with the various kind of dishes that had been served everyday just made my booster to start my day.
Matius
January 2023
The staff were very helpful and pointed out local places of interest. Sri from housekeeping staff, was familiar with the local landscape area and assisted me with some shopping and eating locations. The view across the city of Surabaya was awesome. The local people are very friendly. Jessica in the dining area was quietly efficient in cleaning up my table at every opportunity at breakfast. All of the staff from the moment of entry into the lobby until my departure were sooooo lovely and helpful. I could hug you all. My compliments to those managers of Double Tree in the staff hiring position. Your selection of staff within your establishment is to be recognized and congratulated. My stay was excellent and most definitely not long enough. I would happily recommend this Hotel to anyone without hesitation.
Simon
July 2022
All of the friendliness of the staff. Pool guy Sam explained us towels and pool procedure. Bell boy always responded quickly. Operator Yogi imwas helpful and friendly person. Merina the guest manager helped us upgraded when there was an issue. Location is perfect.cleanliness is epic. Room size is huge and it made our stay from 9th Feb to 16th Feb a memorable one. Pool is amazing
Arshan
February 2023
Nice hotel, quiet and clean, nice facilities. Room is very comfortable. Staff are excellent, as expected at a 5 star hotel. Overall a great experience.
Gcaisle
July 2022
Location in the middle of the city, near interesting places and supermall Tunjungan Plaza Spacious, clean and comfy room, Hilton standard Wifi works well and fast Kind and helpful staffs, there is a free shuttle to the mall Breakfast with tasty and lot choices of food
Parsiwi
July 2022
Just got a pleasant experience here for 2 nights. Modern design, specifically at the lobby. Smooth check-in/out process. Neat bedroom. Strategic location. A lot of places to eat and coffee shops to hop around the hotel. Wonderful hospitality from everyone: the reception, security, housekeeping, pool attendants, Cloud lounge folks at the top.
Kezia
February 2023
Almost all the staff friendly,the room is big and all clean,the location is good.and there is carpet in the room which is i like it.
Luckydewinta
May 2022
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